Gladstone plc, software solutions and services provider to the leisure and education markets, has announced the launch of a major upgrade to its on-line self-service customer solutions - Gladstone Connect2™ and Gladstone Kiosk2™.

Gladstone Connect2 delivers an enhanced new solution focused on a customer self-service interface providing members with a secure, real-time integration to the core Gladstone Plus2™ solution through the centre or club’s web site or corporate intranet.

It enables Gladstone's customers to extend the power of Plus2 by allowing members to modify and amend their personal details, purchase subscriptions and manage their activities.

Customers can take ownership of their bookings by viewing, modifying and cancelling reservations and can make payments through a secure on-line gateway.

Designed to significantly improve the customer experience, the solution helps drive the core service and profit lines of business operations by allowing front of house staff to redirect their efforts away from transaction-focused activities and towards providing more time to deliver personal engagement with customers and potential members.

Gladstone Kiosk2 complements the online capability of Connect2 and enhances what the company calls the 'New Customer Journey'.

These easy-to-use, fast-track self-serve units enable visitors to collect tickets purchased online and buy new services at the touch of a button, thereby diverting customers away from the busy reception areas and reducing front-of-house pressure.

With built-in Chip and PIN payment and real-time interface with the central Plus2 solution, Kiosk2 again increases sales, reduces staffing overheads and improves customer service.