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Your search for 'NPS' returned 47 results
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Health and fitness operators have "much work to do" if they want to improve consumers' perception of them, according to the first ever national Net Promoter Score (NPS) study conducted on the sector by Leisure-Net Solutions in partnership with The Retention People.
news •
18 Mar 2011
Research companies Leisure-net and The Retention People (TRP) have joined forces to launch a new customer service survey for the health and fitness sector.
news •
04 Aug 2010
Maintaining a consistent member experience across a growing health and fitness brand can
prove challenging.
product innovation •
11 Dec 2020
New Zealand consistently beats the UK in Net Promotor Scores – a measure of customer satisfaction. Mike Hill reports
HCM issue 4 2017
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell
HCM issue 4 2017
Wakefield Council has announced that the new £10m flagship Sun Lane Leisure Centre will open to the
public on
20 October.
news •
24 Sep 2012
Places at active-net 2018 are already filling up following the roaring success of the 2017 event in March, which saw 95% of
delegates say they’d like to attend next year.
product innovation •
13 Jun 2017
How can member feedback be gathered and used by the fitness industry to refine its offering? Jon Nasta reports
HCM issue 7 2015
Having a friendly array of staff and PTs to make members feel welcome is the single most
important factor for loyal gym users, according to a survey of more than one million
customers.
news •
11 Mar 2015
Work is due to start on Wakefield ONE - a new £10m swimming pool and fitness complex in Wakefield - today (6 June) as part of the local authority's wider regeneration plans.
news •
06 Jun 2011
Wakefield Council has submitted a planning application for a new multi-million pound swimming pool in the heart of the West Yorkshire city.
news •
27 Apr 2010
Wakefield Council has confirmed it is poised to submit plans for the development of the city's new multi-million pound swimming pool in late March or early April.
news •
08 Mar 2010
When it comes to after-sales service many equipment manufacturers, including Precor, talk about response times, first-time fix rates and the
quality of their service engineers.
product innovation •
23 Feb 2016
Engaged employees are passionate about their work, committed to their workplace, and interested in moving the business
forward.
product innovation •
08 Sep 2016
Health club operator Total Fitness has completed a turnaround of its fortunes, reversing a
"steady decline in membership" in the past 12 months.
news •
14 Jun 2019
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
Scientists have warned of the dangers of purchasing weight loss or workout supplements over the
internet, amid increasing evidence such products are at risk of contamination from harmful and or
illegal substances.
news •
28 Oct 2015
Activity providers may be missing out on funding because they don’t know how to demonstrate the value of their services
HCM issue 10 2016
Budget operator énergie Fitness has named Neil King as its new CEO.
news •
19 Nov 2018
Operators must harness the power of positive feedback to enhance their services, facilities and brands
HCM issue 7 2015
Halo Leisure has been working with Legend software to transform its customer journeys,
identify at-risk members and build stronger relationships with all customer segments
HCM issue 2 2017
Kate Cracknell speaks to the team responsible for the turnaround and future growth of the Total Fitness health club chain
HCM issue 8 2015
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
The founder of boutique business TRIB3 talks COVID, kindness and the company’s ambitious global plans
HCM issue 2 2021
Fitness First UK has confirmed to HCM that it's in the process of restructuring, citing rising
costs and working from home which has undermined some of its city centre clubs.
news •
03 May 2023
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
The senior management team at
Places Leisure discuss commercial
diversification and reveal a new launch
HCM issue 10 2019
Neil King, managing director of 1Life, explains the leisure operator’s root and branch transformation since 2013
HCM issue 1 2016
The CEO of the UK’s only listed fitness
business on producing record results
HCM issue 5 2018
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
Latest News
Active Oxfordshire has received £1.3 million to tackle inactivity and inequality and launch a new ...
Latest News
Barry’s – known for its HIIT workouts combining treadmills and weights – is thought to ...
Latest News
Consultancy and change architects, Miova, have welcomed industry veteran Mark Tweedie on board. Tweedie had ...
Latest News
US private equity fund, Providence Equity Partners, is acquiring a majority stake in VivaGym from ...
Latest News
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover ...
Latest News
There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
Latest News
While British adults are the most active they’ve been in a decade, health inequalities remain ...
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM magazine
As more people join clubs to support their mental
health, fitness professionals need to be empowered to
take a holistic approach. Kath Hudson shares useful
tools discussed at the ACE summit on mental health
HCM magazine
As health club operators move to incorporate recovery into their
offerings to meet growing consumer demand, Steph Eaves takes a
look at what cryotherapy and ice bathing can add to the equation
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
Will Orr has been talking to HCM about the company’s
new strategy for 2024, as Kath Hudson reports
HCM magazine
McFit, the original budget gym is undergoing
a transformation with a new look and
estate-wide overhaul, as Liz Terry reports
Current vacancies
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Read the latest issue
Featured supplier news
Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
Changers Podcast with Sue Anstiss, CEO of Fearless Women.
Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Company profiles
For over 50 years Les Mills has been leading the way in fitness to inspire ...
Company profiles
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
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China Import & Export Fair Complex, Guangzhou, China
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