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What forms of communication do your members value? In the second part of his TRP 10,000 series, Dr Melvyn Hillsdon looks at the art of communication
HCM issue 5 2014
SkillsActive is to conduct a survey on the need for increased foreign language, cultural and communication skills within the active leisure sector as part of its Talking Sport project.
news •
30 Aug 2011
Virtuagym’s software and app can assist health clubs in creating a powerful online community among their members
HCM issue 9 2016
LA Fitness has appointed Mark Jenkins as head of customer relationship marketing (CRM) with a brief to implement and manage its customer retention strategy.
news •
28 Feb 2006
The FirstHealth Center for Health & Fitness in Pinehurst, NC has reported a five point decrease in member attrition while using services provided by Retention Management.
product innovation •
03 Jul 2008
A S.M.A.R.T. new product from Momentum BD has been designed to take the guesswork out of customer relationship management.
product innovation •
21 Jun 2007
Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports
HCM issue 11 2014
Fitness apps that emphasise death-related messaging are more effective in getting people
physically active.
news •
28 Oct 2021
Data security at health clubs and leisure centres could be at risk because staff are using
unofficial channels such as Facebook and WhatsApp to communicate work-related issues,
according to a new survey.
news •
31 Jan 2018
A team of researchers at the University of Tokyo, Japan, has developed a highly flexible, ultra-
thin electronic "skin display", which can be used to display the user’s health information.
news •
23 Mar 2018
What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports
HCM Handbook 2015
Communication and collaboration between researchers, public health and land use officials
could lead to rapid progress in the investigation of the impact of urban policies on human
health and wellbeing, according to a study.
news •
04 Feb 2015
Researchers in Canada have found that fear of death is the greatest motivator to exercise
HCM issue 10 2021
Big and Fit is a new lifestyle initiative which aims to get more people who are classified as overweight or obese – 24 million in the UK – exercising.
news •
14 Nov 2005
Fitness studio operator Frame has launched a training course designed to meet the demands of
instructors working at boutique studios.
news •
29 Oct 2018
Luxury health spa, Nirvana Spa, has purchased and installed 12 Trixter Xdream bikes and 36 X-Bikes as part of a large refurbishment of its fitness facilities.
product innovation •
11 Jul 2008
The 1,400sq m, two-storey facility is located in the operator's new
headquarters in Northrhine-Westfalia. The gym is open to the
public, with membership starting at €37.90 a month and a target of 1,500-2,000
members by the end of 2013.
news •
11 Apr 2012
A new app from Pulse has been designed to act as an
enhanced communication tool for operators, while making
tracking in-gym and external activity easier for consumers.
product innovation •
28 Oct 2014
Already well-known in the Littlehampton area for scoring the winning goal
and securing a gold medal for English football in the 2005 Deaf Olympics, 23-year-old BBC Sports Personality of the Year Lee Farrell has now become the
UK’s first profoundly deaf lifeguard.
news •
04 May 2006
EHFA has announced the appointment of Nathalie Smeeman as executive
director from 1 November.
news •
21 Oct 2013
The UK Fitness Network (UKFN) has announced the winners of its annual awards.
news •
05 Oct 2010
Training consultancy Lifetime has launched a new online database designed to enhance the assessment of work based learning in the leisure industry.
product innovation •
26 Nov 2007
Performance Health Systems showcased Aevum, the
combined bioDensity and Power Plate offering, and Power
Plate my7 with Care Assist software – designed as a
complete strength and balance solution for the active
ageing market.
product innovation •
14 May 2015
Tokyo University says a flexible, wireless
skin display giving real-time biometric
data will soon be available
HCM issue 5 2018
Keepme is an AI revenue acceleration platform created for the fitness industry. Blending
Artificial Intelligence, operational tools, and a unique automations engine, Keepme
supercharges and streamlines effort to attract, retain, and re-engage members.
product innovation •
09 Sep 2020
The physical activity sector needs to put co-operation above self-interest if it is to avoid
what threatens to become a ‘bun fight’ over the creation of a new framework for sector
skills and workforce development.
news •
18 Nov 2015
Ignore absent members at your peril, and use your ex-member database as a feedback resource and prospect list, says Guy Griffiths
HCM issue 7 2013
Exercise has been shown to have a positive impact on people's mental health, but is the
health club sector doing the most it can, both to support its members' mental health needs,
and to maximise what is both a responsibility and an opportunity?
news •
20 May 2019
Latest News
Peloton Interactive Inc is believed to be working to get its costs under control in ...
Latest News
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, ...
Latest News
Having good levels of cardiorespiratory fitness cuts disease and premature death by 11 to 17 ...
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
Latest News
Active Oxfordshire has received £1.3 million to tackle inactivity and inequality and launch a new ...
Latest News
Barry’s – known for its HIIT workouts combining treadmills and weights – is thought to ...
Latest News
Consultancy and change architects, Miova, have welcomed industry veteran Mark Tweedie on board. Tweedie had ...
Latest News
US private equity fund, Providence Equity Partners, is acquiring a majority stake in VivaGym from ...
HCM promotional features
Sponsored
“We want our future sports centre to act as a co-location for health and wellbeing services, furthering our connections with GP referrals and digital health platforms”
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter
and more productive workforce, one membership at a time
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you.
[email protected]
HCM magazine
As more people join clubs to support their mental
health, fitness professionals need to be empowered to
take a holistic approach. Kath Hudson shares useful
tools discussed at the ACE summit on mental health
HCM magazine
Basic-Fit – which has been scaling rapidly across Europe –
is considering franchising to ramp up growth further afield
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
Egym has announced deals designed to position it for growth acceleration, as Kath Hudson reports
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
Read the latest issue
Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Featured supplier news
Complaints about group exercise have become a thing of the past for the Reynolds Group
thanks to its partnership with CoverMe, a digital platform that simplifies group exercise
and PT management for clubs and instructors.
Company profiles
The focus for two decades was low temperature saltwater hydrotherapy, in particular the CryoSpa Sport ...
Company profiles
Preferred by some of the world’s finest hotels and resorts, Matrix offers an array of ...
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