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Are your reception staff your most undervalued retention resource? Dr Melvyn Hillsdon investigates
HCM issue 9 2015
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
HCM issue 7 2014
While leisure operators can generate interest and build an audience fairly easily, the
challenge is converting an audience into a paying, engaged community – and keeping them
there.
product innovation •
07 Dec 2020
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
Having a friendly array of staff and PTs to make members feel welcome is the single most
important factor for loyal gym users, according to a survey of more than one million
customers.
news •
11 Mar 2015
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
Collecting and analysing data is paramount for any health club wanting to its improve service quality
and retention, according to José Teixeira, head of customer experience at Portuguese fitness group
SC Fitness.
news •
25 Oct 2019
Legend Club Management Systems has been
chosen by Halo Leisure to provide a
comprehensive leisure management solution
over its eight sites across Herefordshire.
product innovation •
12 May 2011
Swimwear and equipment brand Maru has launched MX1, a new range of competitive training/racing suits.
product innovation •
22 Jul 2008
Independent operators are increasingly
creating an affordable and personalised
experience for customers. Does this signal
a shift in the current market set up?
HCM issue 2 2018
Steve Philpott – former head of David Lloyd Leisure and Crown Sports – has joined Energie Fitness as director and shareholder to support the board with its future expansion plans.
news •
03 Jun 2003
Xn Leisure Systems Limited has recently launched their new edict compliance management system.
product innovation •
14 Oct 2008
Fitness trade show FIBO will be launching a two-day business summit on the African
continent, as it widens its presence worldwide.
news •
26 Jul 2017
The University of Brighton has opened a new £6m sports centre at its Falmer Campus in East Sussex, which has been designed by S&P Architects.
news •
11 Nov 2010
Health club chain LA Fitness is to target the corporate sector as part of its efforts to attract more members.
news •
28 Sep 2010
MoveGB explores this research and reveals the
surprising 'goal' that, when achieved, produces the
most loyal exercisers.
product innovation •
01 Sep 2016
The Goodwood Hotel and Health Club luxury spa and hotel in West Sussex, England,
has announced an upgrade of its gym facilities to include the latest Precor
equipment.
news •
16 Jul 2013
LA Fitness has appointed Mark Jenkins as head of customer relationship marketing (CRM) with a brief to implement and manage its customer retention strategy.
news •
28 Feb 2006
Deloitte, Keiser UK Ltd and Precor have joined the Fitness Industry Association’s (FIA) Vanguard Group – the steering group which provides guidance on strategic industry issues, as well as on the industry's/FIA's lobbying programme.
news •
14 Aug 2006
The Fitness First health club in Manchester has hailed its first ever text message marketing venture a success.
news •
24 Feb 2004
The Whitehouse Hotel group has seen an increase in membership sales after working with Fitness fx.
news •
24 Feb 2004
Olympic sports psychologist Chris Shambrook – who was part of the winning Great Britain rowing team in Athens – and his business partner Matt Barker plan to use their expertise to train health and fitness leaders and team managers.
news •
07 Dec 2004
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM issue 3 2024
Health analysis company Tanita and equipment producer
Technogym have announced a collaboration that aims to
offer health clubs an enhanced membership monitoring and
data management solution.
product innovation •
10 Apr 2015
The Lensbury Club in Teddington, Middlesex is investing more than £200,000 in upgrading its gym facilities.
news •
26 Aug 2008
Fitness tech firm Myzone has signed a deal with Snap Fitness which will see the franchise operators
clubs around the world include Myzone as a "brand standard".
news •
21 Sep 2018
John Penny has taken on the role of general manager at the Reebok Sports Club London.
news •
29 Nov 2006
Preston Council approved investment in two of its leisure centres at a
committee meeting last night. Councillors say they are trying to take a positive
approach and keep investing, even though other authorities are closing leisure
sites.
news •
22 Nov 2012
Group exercise participants are loyal, attend regularly and are less price sensitive. Are clubs doing enough to harness group exercise?
HCM issue 10 2013
Latest News
Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified ...
Latest News
Fast Fitness Japan, master franchisee of Anytime Fitness in Japan, has acquired Eighty-8 Health & ...
Latest News
Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
Latest News
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
Latest News
Peloton Interactive Inc is believed to be working to get its costs under control in ...
Latest News
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, ...
Latest News
Having good levels of cardiorespiratory fitness cuts disease and premature death by 11 to 17 ...
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten
years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter
and more productive workforce, one membership at a time
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM magazine
When a hefty round of investment
coincided with the pandemic, the
CEO of Midtown Athletic Clubs
feared the company – founded by
his grandfather – would go down
on his watch. He talks to Kath
Hudson about the pressure to
keep the business afloat
HCM magazine
Consumers’ growing love of strength training is to be welcomed, as this long-neglected modality has a renaissance, however, it’s vital we continue to make the case for cardio
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
HCM People
Jen Holland
CEO: Edinburgh Leisure“Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient”
HCM magazine
HCM People
Ross Stewart Campbell
CEO, BeyondActiv“We have a fantastic opportunity in front of us to realise our vision of a happier and healthier world”
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
Read the latest issue
Featured supplier news
Complaints about group exercise have become a thing of the past for the Reynolds Group
thanks to its partnership with CoverMe, a digital platform that simplifies group exercise
and PT management for clubs and instructors.
Featured supplier news
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
Company profiles
As the UK’s leading provider of both leisure centres and libraries, GLL operate nearly 400 ...
Company profiles
The TVS Group supply and install sports and fitness flooring to a wide range of ...
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