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Operators will be able to
take their business up a gear
and tackle one of the
biggest problems that gyms
of all sizes face with an
exciting new addition to
ClubWise's product
portfolio.
product innovation •
08 Sep 2016
Health club design can play a crucial role in improving member retention – partly by making
exercisers "forget" about pain and feelings of discomfort during training.
news •
12 Jun 2019
Esporta has reported a 9 per cent increase in members to the end of September this year over 2003.
news •
26 Oct 2004
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
A happy workforce and the impact this has on member retention was the topic of the day at this
year's Retention Convention.
news •
26 May 2017
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Two more industry greats have been added to the list
of experts at this year’s Retention Convention.
product innovation •
11 May 2017
Operators must harness the power of positive feedback to enhance their services, facilities and brands
HCM issue 7 2015
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
Alister Rollins, managing director of Fitronics, walked away with the Young Entrepreneur of the Year award at the Jaeger-LeCoultre Telegraph Business Awards, which were held at the Moorhouse building, London, on 2 November.
news •
04 Nov 2005
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
Bristol has around 300 fitness providers and over
265 of them are part of the MoveGB fitness
network.
product innovation •
19 May 2016
The annual Sweat event kicks off in London today (20 February), offering the UK's fitness industry a
platform to discuss the future trends within the thriving boutique sector.
news •
20 Feb 2020
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
The fitness industry is struggling to collect robust retention data, says Dr Paul Bedford
HCM issue 3 2013
Is it worth trying to get your members to visit more frequently? Dr Melvyn Hillsdon considers the likely impact on retention rates based on the TRP 10,000 survey
HCM issue 11 2015
The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports
HCM issue 7 2015
Customer experience management software providers,
The Retention People have rebranded as TRP;
launching their fresh new visual identity across
software, website and brand collateral.
product innovation •
24 Jul 2017
Health and fitness club operator David Lloyd Leisure (DLL) has reported strong growth in operating profit in its interim results, but said lower than anticipated retention at some clubs has hindered membership growth.
news •
28 Oct 2004
What forms of communication do your members value? In the second part of his TRP 10,000 series, Dr Melvyn Hillsdon looks at the art of communication
HCM issue 5 2014
Retention and digital marketing specialist Jon Nasta has joined Xercise4Less as director of
ecommerce and marketing, tasked with helping to drive the gym chain’s ambitious UK
expansion programme.
news •
08 Sep 2015
To improve retention, operators need to become much more surgical in their analysis of why members are leaving, says Kate Cracknell
HCM issue 9 2013
Is it worth encouraging your members to visit their health club more frequently? Dr Melvyn Hillsdon does the sums based on the latest data and findings from the TRP 10,000 survey
HCM Handbook 2016
Does personal activity tracking impact on retention of gym membership? Dr Melvyn Hillsdon presents his latest research findings
HCM issue 5 2015
Fitness apps find it easy to collect new users, but can they keep them? Retention expert Bob Lawson gives his tips
Fit Tech issue 1 2021
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
Why Les Mills group programming can have a powerful impact on retention
HCM issue 9 2014
Fitness operators looking to improve their member retention should focus on recruiting
"knowledgeable, friendly instructors".
news •
11 Jul 2018
Encouraging people to plan their gym visits in advance, offering small incentives and sending
text
reminders to members ahead of their workout sessions can help health clubs with their
retention
issues.
news •
17 Dec 2021
Keepme has launched its new V2 platform, which uses artificial intelligence (AI) to help operators
monitor their members' entire customer journey and tell how and when to engage members who are
in danger of leaving – and even after they've left.
news •
15 Sep 2020
Latest News
Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified ...
Latest News
Fast Fitness Japan, master franchisee of Anytime Fitness in Japan, has acquired Eighty-8 Health & ...
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Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
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HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
Latest News
Peloton Interactive Inc is believed to be working to get its costs under control in ...
Latest News
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, ...
Latest News
Having good levels of cardiorespiratory fitness cuts disease and premature death by 11 to 17 ...
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
HCM People
Jen Holland
CEO: Edinburgh Leisure“Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient”
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
Consumers’ growing love of strength training is to be welcomed, as this long-neglected modality has a renaissance, however, it’s vital we continue to make the case for cardio
HCM magazine
“Fitstop is growing well. In 2023 it added 45 locations and launched in New Zealand, Singapore and the US. It has grown sustainably and has great founder-led energy”
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
Sport Centre Team Leader Harrow School
£29,500pa + pension + benefits
Harrow, London, United Kingdom
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Featured supplier news
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
Featured supplier news
In today's competitive fitness landscape, the key to success lies not only in providing
exceptional facilities but also in cultivating meaningful interactions with members.
Company profiles
TechnoAlpin is the world leader for snowmaking systems. Our product portfolio includes all different types ...
Company profiles
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution ...
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